Corona Virus Update

Online Orders

Orders are still operating normally - albeit with a bit of delay to some orders.  Royal Mail especially, but also most of the couriers are creaking under the extra load at this unprecedented time - we ask you to please be patient! 

DPD are faring better - but orders will need to be placed as early as possible in the day to be out the same day (ideally by around 11AM)

Sorry but we are not able to "add" to orders at this time - please place a new order if you wish to add items.

Cannock Retail Store

Update: From Saturday 5th September 2020 we will be trialling opening the store for click & collect orders only. Note, reduced hours as per our contact page.

A few things to note:

 

Help - I've not received my order

If you are waiting on a Royal Mail parcel, then it will be delivered but will inevitably face a delay. If you have received your dispatch confirmation email then your package has left our warehouse and is in the hands of the postal service.

Please wait 10 working days after dispatch before contacting us to 'chase' a Royal Mail delivery.

We will not tolerate abuse or threatening behaviour aimed at any of our employees. We are working all the hours we can to ship your (non-essential!) items to you as quickly as possible.  Please do not take it out on our staff, and understand that we are all working as hard as we can during this very unusual time.

 

Getting in Touch

Our phone lines are currently operating a heavily restrictred service due to staff shortages. You are welcome to message us through our website - but please have any required information to hand (eg Part Number, Order Number) so we may assist you as quickly as possible.

If you have returned items, please leave 10 days for your return to be processed and do not contact us before this time.

 

Stay safe guys - we will get through this!

Ben Locke

Owner, Wheelspin Models