Privacy Policy

This privacy policy sets out how Leyhill Enterprises Ltd T/A Wheelspin Models uses and protects any information that you give us when you use our website.

Wheelspin Models is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect:

We may collect the following information:

• Name and contact information including email address and phone number
• Address information including postcode.
• Other information relevant to customer ordering and account management.
• If you collect an order from us in person, a record of that collection.

Click and collect

If you collect an order from us, we keep a record of the handover: the confirmation you agree to on the handheld, your signature, the date and time, and CCTV of the collection. We cannot release goods without a signature. See "CCTV and collection records" below.

What we don't collect

• Payment card details.
• Human readable account passwords.

What we do with the information we gather:

We require this information to process your order, understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• Order processing and customer account management.
• We may use the information to improve our products and services.
• We may contact you by email, phone, or mail regarding in order to ensure you receive the items you have ordered.
• We may share your name and email address with Reviews.io so you can leave a review of our services.

In addition, if you opt-in to our email newsletter we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.  You can unsubscribe at any time by clicking the unsubscribe link in these emails, or by amending your preferences in the 'my account' section of our website.

Our lawful bases for using your information

UK data protection law requires us to have a lawful basis for using your information. Ours are:

• Our contract with you - taking, processing and delivering your order, handling returns and refunds, and running your account.
• Legal obligations - keeping sales and VAT records for as long as HMRC requires.
• Our legitimate interests - running and securing the shop, protecting our premises and stock, keeping collection records, preventing fraud, and inviting you to review your order. You can object at any time.
• Your consent - our newsletter and our abandoned basket reminders. You can withdraw it at any time.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.  These include but are not limited to:

• Use of secure SSL on all website traffic
• Use of secure passwords and access restrictions to servers and databases containing customer data

CCTV and collection records

Our premises are covered by CCTV. We use it to protect our staff, our customers and our stock, and to deal with disputes about orders collected from the counter.

Where you collect an order, we keep the signed collection record and the CCTV of that handover together as the evidence for your order. It is held privately, is never published on this website, and can only be viewed by select members of staff.

Our lawful basis is our legitimate interests: confirming that goods went to the right person, resolving disputes and preventing fraud. You can object at any time using the contact details below.

Collection records are deleted automatically after twelve months. Other CCTV is kept for a limited period and then overwritten.

How long we keep your information

• Order records - five years from the date of your order, after which they are deleted automatically. Accounting records that we are required by law to keep, such as VAT records, are held separately for as long as HMRC requires.
• Your account - until you ask us to close it.
• Collection records - twelve months, then deleted automatically.
• Other CCTV - a limited period, then overwritten automatically.
• Marketing preferences - until you unsubscribe. We keep a note that you did, so we do not contact you again by mistake.

How we use cookies

We use cookies to help identify your computer so we will be able to tailor your user experience, track shopping basket contents and enable the ordering process. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website including the shopping cart.

We use cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

 

For more information on how Google use cookies on our website, please visit https://policies.google.com/privacy?hl=en-US

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us or updating your preferences in your account.

We do not sell, rent or lease your personal information, and we do not share it so that anyone else can market to you.

 

Your information is shared only where it is needed to complete your order or to run the website:

• Payments - Stripe and PayPal. You give your card details to them, not to us.
• Delivery - the carrier bringing your order, currently Royal Mail or DPD.
• Advertising and analytics - Google, Meta, Microsoft and TikTok, whose tags measure how our website and our advertising perform.
• Our own service providers - the companies that host our website, send our emails and keep our accounts. They act on our instructions only, and cannot use your information for their own purposes.

We do not pass your details to the manufacturers and distributors we buy our stock from, except where it is needed to deal with a warranty claim or to investigate fraud. We may also disclose your information where the law requires it, or to defend a legal claim.

 

If you believe that any information we are holding on you is incorrect or incomplete and you are unable to make suitable changes in your account, please contact us and we will promptly correct any information found to be incorrect.

 

If you wish to see what data we hold on you, please contact us and we will be happy to assist.

 

You have the right to ask for a copy of the information we hold about you, to have it corrected or deleted, to restrict or object to how we use it, to receive it in a portable format, and to withdraw your consent to marketing. Some of these rights only apply in certain circumstances. Contact us using the details below and we will reply within one month, free of charge.

 

If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at https://ico.org.uk/make-a-complaint/ or on 0303 123 1113. We would appreciate the chance to put things right first.