These Terms and Conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights granted by law and our Terms and Conditions do not affect these.
We are Leyhill Enterprises Ltd trading as Wheelspin Models, Company Number 02497476 and our retail store and primary dispatch location is located at:
Unit 9 The Cedars
Our VAT Number is GB 646 9258 95
You can telephone us on 01543 577278, or e-mail us at [email protected]
1 - General
1.1 - We reserve the right to change these terms and conditions at any time and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
1.2 - When a choice of colours is offered for a product, we will endeavor to fulfill your first request, but regret that this is not always possible and colours may vary on these items.
1.3 - Images are for illustration purposes only and whilst provided in good faith, cannot be gauranteed to be 100% correct.
1.4 - Prices quoted are valid for online purchases only and may be lower than those advertised in-store. E&OE.
1.5 - Currency conversions are given as an approximation only. All transactions will be processed in GBP and charges may be levied by your payment provider. Please check with your bank if further clarification is required.
1.6 - We advise you to research all part numbers before ordering to ensure compatibility with your model. Whilst we are happy to offer advice to the best of our knowledge, we cannot always confirm if certain parts may or may not be suitable for your exact requirements.
2 - Order process
2.1 - All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.
2.2 - The confirmation stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order acceptance from Wheelspin Models.
2.3 - Your order represents an offer to us to purchase a product. We are not obliged to supply the goods to you until we have confirmed acceptance of your order.
2.4 - A product which is out of stock at the time we receive an order, will be held as a backorder. Any backordered products will be shipped when they become available to us. If a product is no longer available, that product will be cancelled and where required a refund will be issued.
2.5 - Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
2.6 - Any products on the same order, which we have not confirmed in a despatch confirmation email to have been despatched, do not form part of that contract.
2.7 - By submitting your order you are allowing us to use your personal details for the purposes of supplying them (including passing your details on to couriers).
2.8 - We will not use your details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to the address above.
2.9 - While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled and you have already paid for the products, you will receive a full refund.
2.10 - For items with a future release date, the price may be subject to change between the time of order and the date the item is despatched. If we discover a rise in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the revised price or cancelling it.
2.11 - Title to any products you order on this website shall pass to you on delivery of the products, provided that we have processed and received payment in full for the products.
2.12 - If you discover you have made a mistake with your order please contact us immediately.
3 - Delivery
3.1 - We aim to deliver the products to you within the time indicated by us but we cannot give an exact delivery time. Delays are occasionally inevitable due to unforeseen factors. Wheelspin Models shall be under no liability for any delay or failure to deliver the products within estimated timescales.
3.2 - Express delivery to mainland UK destinations is usually next day, although not guaranteed. We request mainland UK customers requiring this service to place their order before 17:00, although do not gaurantee orders placed before this time will be dispatched same day
3.3 - You should inspect the products when you receive them for defects or damage. Any items delivered by courier which appear to be damaged must be signed for as such or refused and returned to sender.
3.4- If you find a defective or damaged product please inform us as soon as possible, in order that we can resolve the matter with minimum delay. All damages need to be reported to us within 24 hours of receipt.
3.5 - Any damaged in transit item must be returned to us if a replacement or a refund is to be issued.
3.6 - Non-delivery of an order, or parts missing from your order must be reported to us within 7 days of the date of despatch. Despatch of your order is confirmed by e-mail and this indicates the date of despatch. Note that any claims for shortage must be accompanied with pictures of all packaging received. Any packaging should be retained until any investigation is concluded otherwise any claim will be refused.
3.7 - If an item has been lost in transit, we may not despatch a replacement item immediately. Resent or Replacement items will be despatched at our discretion or subject to availability, once all tracking and investigative avenues have been exhausted. This may include waiting up to 30-45 days from despatch for undelivered mail to be returned to us, depending on the delivery country.
3.8 - Items returned to us by delivery companies will incur a £15 "Return to Sender" fee
3.9 - Occasionally, items can be lost or damaged by courier companies, and we will need to make a claim for damages with the courier involved. We will require your full co-operation in any such claim, and will need to wait for the outcome of any claim to be determined before we can proceed with a resolution. Any advance refunds/replacements made as a gesture of goodwill will need to be repaid should you not co-operate fully with any eventual claim.
4 - Cancellation of Order and Returns
4.1 - As a consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund.
4.2 - You must inform us in writing of your desire to cancel within 14 days starting on the day after the day the products are delivered to you. We recommend you do this with a covering letter included with your returned items.
4.3 - You must return the products to us at your own cost. We advise you to ensure the products are well packed and adequately insured during any return journey that you organise. If you "refuse" a delivery, this will trigger a £20 return charge - so you may prefer to accept the goods and use your own method to return any unwanted items.
4.4 - We shall refund the total amount of money paid by you for the products, less any costs we may have incurred for collection.
4.5 - Please remember that once you have notified us of your desire to cancel the contract there is a legal requirement for you to take good care of the products, which should be in as new condition.
4.6 - Some items are exempt from our returns policy. This includes but is not limited to:
4.7 - Any items returned as faulty found with no fault will incur a £15 inspection fee.
Monthly Prize Draw Terms
5.1 - We offer a monthly prize draw for anyone who submits a review of our services to Trustpilot.
5.2 - The prize is a £50 credit voucher. There is one voucher issued per calendar month.
5.3 - Winners will be picked at random and notified via e-mail within 14 days of the end of the month
5.4 - Vouchers are issued as an electronic code and expire 30 days after issue.
5.5 - Vouchers must be used in one transaction. No change can be given
Finance Terms and Conditions
Consumer credit service is provided by Pay4Later Ltd. Pay4Later is authorised and regulated by the Financial Conduct Authority (Firm Reference Number: 728646). Registered offices are at 33 St Mary Axe, London, EC3A 8AG. For more information please refer to www.pay4later.com/consumerfaq or visit www.pay4later.com.
Finance is provided through the Pay4Later platform by a number of lenders. You will be offered the best rate available based on your credit history and our lenders’ credit decision policies. You will be informed who the lender is at the point the loan is offered and provided with their full contact details.